Privacy policy

At Williamthorne, protecting your personal information is something we take seriously, not as an afterthought but as part of how we do business. This Privacy Policy explains how we collect, use and safeguard your data when you browse williamthorne.com, place an order, or reach out to our support team. By using our site, you are agreeing to the practices described below. If you would rather not, we understand, and we would ask that you refrain from using our services.

Who we are

Company name: WILLIE ECOM HOLDINGS LLC (trading as Williamthorne)
Address: 5512 Lexington Ave, Benton, AR 72019, USA
Email: support@williamthorne.com

Information we collect

When you use our website, we may collect:

Technical details such as your IP address, browser type and time zone
Personal information you share when placing an order, including your name, email address, phone number, shipping address and payment details
Information you provide when contacting our support team

How we use your information

We use this information to:

Process and deliver your orders
Provide customer support
Protect our website and prevent fraud
Personalize your shopping experience
Send updates, offers or marketing messages, but only if you have chosen to receive them

Who we share it with

We share data only with trusted partners who help us run the business, such as:

Payment service providers
Shipping and courier companies
Technical and marketing service providers, including Shopify

We do not sell or rent your personal data to anyone, under any circumstance.

Cookies

Our website uses cookies to remember your preferences, improve site performance and show you content that is relevant to your interests. You are free to disable cookies through your browser settings, though some parts of the site may not work as intended without them.

Your rights

You have the right to:

Access the personal data we hold about you
Correct or delete that data
Restrict how it is processed
Receive a portable copy of your data
Withdraw consent at any time, including unsubscribing from marketing emails

To exercise any of these rights, contact us at support@williamthorne.com.

Children's privacy

Our services are intended for adults. We do not knowingly collect information from anyone under 18 years of age. If we learn that we have done so by mistake, we will delete it right away.

International data transfers

If you are located outside the United States, please be aware that your personal information may be processed or stored in the United States, or by trusted partners such as payment providers, technology platforms or shipping companies operating elsewhere. We take reasonable steps to keep any such transfer secure and in line with applicable data protection standards.

Data security and retention

We take data security seriously and only keep your information for as long as necessary to provide our services, meet legal obligations, or resolve disputes.

Updates to this policy

We may update this Privacy Policy from time to time. The most current version will always be posted on the Williamthorne website, so please check back occasionally.

Contact us

Questions about this policy are always welcome:

Company name: WILLIE ECOM HOLDINGS LLC (trading as Williamthorne)
Address: 5512 Lexington Ave, Benton, AR 72019, USA
Email: support@williamthorne.com

Thank you for trusting Williamthorne. We are committed to protecting your data while giving you a smooth, reliable shopping experience.