Terms of service

Williamthorne is the trading name of Williamthorne. These Terms and Conditions govern your access to and use of williamthorne.com (the "Website"), operated by Williamthorne, with its registered office at 50 Stanley Street, Central, Hong Kong Island, Hong Kong. These Terms also apply to any products and services offered through the Website.

By accessing the Website or using the services we offer, you agree to be bound by these Terms.

Company name: Williamthorne
Address: 50 Stanley Street, Central, Hong Kong Island, Hong Kong
Email: support@williamthorne.com

You do not need to register an account to browse the Website. To place an order or use certain services, however, registration and acceptance of these Terms is required.

Williamthorne offers considered menswear through the Website. These Terms set out the rights and responsibilities shared between Williamthorne and its customers.

If you disagree with any part of these Terms, we would ask that you not use the Website or our services.

This Website is operated by Williamthorne. Throughout these Terms, "we," "us" and "our" refer to Williamthorne.

Any future updates, features or services added to the Website will also fall under these Terms. The most current version is always available on this page, and Williamthorne may revise these Terms at any time, with changes taking effect once published.

Our store runs on Shopify Inc., which provides the underlying technical infrastructure for our e-commerce operations.

SECTION 1 – ONLINE STORE CONDITIONS

By accepting these Terms, you confirm that you have full legal capacity under the laws of your country of residence, or that you have parental or guardian consent if you are a dependent minor.

Unlawful use of the Website, or any breach of applicable regulations including copyright law, is strictly prohibited.

Introducing viruses, malicious code or other harmful software to the Website is not permitted.

Violating these conditions may result in the immediate termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to restrict access to the Website or our services for any individual, at our discretion.

You understand that information, aside from payment details, may be transmitted across various networks and adapted to meet technical requirements. Payment information is always encrypted during transfer.

You may not reproduce, duplicate, sell or otherwise exploit any part of the Website, our services, or our contact details without our prior written permission.

Section headings throughout these Terms are included for convenience only and do not affect how the Terms are interpreted.

SECTION 3 – CONTENT ACCURACY AND TIMELINESS

We do not guarantee that information on the Website is always accurate, complete or current. Content is provided for general informational purposes and should not be treated as a substitute for personalized advice.

Some content may become outdated and is kept for reference. We reserve the right to update or change content, though we are under no obligation to do so. Reviewing the Website for changes is your responsibility.

SECTION 4 – CHANGES TO PRODUCTS AND PRICES

Prices are subject to change at any time, without prior notice.

We reserve the right to modify or discontinue any service, product or part of the Website at our sole discretion.

We are not liable for any price changes, interruptions, or discontinuations of our services.

SECTION 5 – PRODUCT INFORMATION

Some products may be offered exclusively through the Website and are subject to stock availability. Returns and exchanges are governed by our Return and Refund Policy.

We aim to display our products as accurately as possible, though actual colors may vary slightly depending on your device's display settings.

We reserve the right to limit the sale of any product to specific regions or groups, and to change product details at any time. Offers are void wherever prohibited by law.

We do not guarantee that products or services will meet your personal expectations, or that any defect identified will necessarily be corrected.

SECTION 6 – ACCOUNT AND PAYMENT INFORMATION

We may refuse or cancel any order at our discretion. Quantities purchased per person, household or order may be limited, and we will contact affected customers using the details provided at checkout.

You agree to provide accurate, complete and current account and billing information.

For further detail, please refer to our Return and Refund Policy.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES

We may give you access to tools or services provided by third parties, which we neither monitor nor control.

You acknowledge that such tools are provided "as is," without warranties or guarantees of any kind, and that your use of them is entirely at your own risk.

We recommend reviewing the terms and policies of any relevant third-party provider before using their tools.

Any tools or features added to the Website in the future will also be governed by these Terms.

SECTION 8 – THIRD-PARTY LINKS AND CONTENT

The Website may include content or offers supplied by third parties.

External links are provided for informational purposes only. We take no responsibility for third-party content or actions.

We encourage you to review the terms and privacy practices of any third-party website before engaging with it. Complaints regarding third-party products should be directed to the relevant provider.

SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK

If you submit content to us, such as reviews, suggestions or contest entries, you grant us unrestricted rights to use, reproduce, publish and distribute that content in any format.

We are under no obligation to treat submissions as confidential, to compensate you for them, or to respond.

We reserve the right to remove any content we consider inappropriate, offensive, defamatory, obscene or unlawful.

You confirm that anything you submit does not infringe on the rights of others, does not contain harmful code, and is not false or misleading. You alone are responsible for your contributions.

We accept no responsibility for user-generated or third-party content displayed on the Website.

SECTION 10 – PERSONAL INFORMATION

Any personal details you provide through our store are handled in accordance with our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, our Website or Services may contain typographical errors, inaccuracies or omissions, particularly around product descriptions, pricing, promotions, shipping charges, delivery timeframes or availability.

We reserve the right to correct any such errors, update information, or cancel orders if content is found to be inaccurate, at any time and without prior notice, even after an order has been placed.

We are under no obligation to update or clarify information on the Website or any linked platform, including pricing, except where required by law. A stated update date does not necessarily mean all content has been fully refreshed.

SECTION 12 – UNACCEPTABLE USES

Alongside any other restrictions in these Terms, you may not use the Website or its content to:

(a) engage in activity that violates applicable law or regulation;
(b) encourage others to take part in unlawful acts;
(c) breach local, national or international law;
(d) infringe the intellectual property rights of Williamthorne or others;
(e) harass, abuse, insult, defame, discriminate against or otherwise harm others;
(f) spread false, deceptive or misleading information;
(g) distribute malware, viruses or other harmful technology capable of compromising the Service or Website;
(h) collect or track another user's personal information without authorization;
(i) engage in spam, phishing, scraping or similar activity;
(j) use the Website for any unethical, immoral or offensive purpose;
(k) bypass or interfere with security features of the Service or related websites.

We reserve the right to restrict access for anyone found to be in breach of these Terms.

SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY

We do not guarantee that our Services will run uninterrupted, on time, securely, or free of error.

We do not promise that results obtained through the Service will be accurate or reliable.

You acknowledge that we may suspend or withdraw the Service temporarily or permanently, at any time, without notice.

Your use of the Website, our products and our services is entirely at your own risk. Everything is provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title or non-infringement.

Williamthorne, together with its employees, partners, suppliers and affiliates, is not liable for any direct, indirect, incidental, consequential or special damages, including lost profits, lost data or replacement costs, even where we were made aware such damages were possible. Where liability cannot be excluded by law, our liability is limited to the minimum extent permitted.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Williamthorne, along with its affiliates, subsidiaries, employees, agents and directors, from any third-party claims, demands, liabilities or expenses, including legal fees, arising from your breach of these Terms, violation of law, or infringement of another party's rights.

SECTION 15 – SEVERABILITY

Should any provision of these Terms be found invalid or unenforceable, the remaining provisions will stay in full effect. Any invalid provision will be enforced to the fullest extent the law allows.

SECTION 16 – TERMINATION

Obligations or liabilities that arose before termination will survive the end of this agreement.

You are free to stop using the Website at any time. Simply notify us, and this agreement will be terminated accordingly.

If you breach these Terms, we reserve the right to end this agreement without prior notice. Any outstanding obligations from before termination remain valid, and we may also suspend your access to our Services.

SECTION 17 – COMPLETE AGREEMENT

Our failure to enforce any provision of these Terms does not waive our right to do so later.

These Terms, along with any referenced policies and notices, make up the entire agreement between you and Williamthorne, and replace any earlier oral or written agreements.

Any ambiguity in interpreting these Terms will not be held against whichever party drafted them.

SECTION 18 – GOVERNING LAW

These Terms, together with any related agreements concerning our Services, are governed by the laws of Hong Kong SAR.

SECTION 19 – CHANGES TO TERMS OF SERVICE

The most current version of these Terms is always available on this page.

Williamthorne reserves the right to update, modify or replace any part of these Terms by posting changes to the Website. Checking for updates regularly is your responsibility. Continuing to use the Website after changes are posted means you accept the revised Terms.

SECTION 20 – RETURNS AND REFUNDS

At Williamthorne we care about how a garment fits into your everyday life, not just how it looks on the day it arrives. If something about your order isn't quite right, we want the process of putting it right to be simple and calm.

Sixty days to decide

You have 60 days from the date of delivery to request a return. That's enough time to try a piece properly, wear it a few times, and be sure it earns its place in your wardrobe.

What we ask in return

Items should come back to us unused, in their original condition, with any tags and packaging still included. This keeps things fair for every customer and lets us process your return quickly.

No restocking fees

We never charge a restocking fee. The price you paid is the price you get back, in full.

Starting a return

Email us at support@williamthorne.com with your order number and we will walk you through the next steps.

Shipping the item back

Return shipping is the customer's responsibility. We recommend sending your parcel with a trackable service so it can be followed on its way back to us.

Prefer to exchange?

If you would rather swap for a different size or colour, just let us know when you get in touch. Exchanges are available on request.

When you'll see your refund

Once your return arrives and passes a quick inspection, we process refunds within 7 business days. Your bank or card provider may need a little longer to show the funds in your account.

We're here if you need us

Any questions along the way, reach out to support@williamthorne.com. We're glad to help.

SECTION 21 – CONTACT INFORMATION

For questions, feedback or support, please contact us:

Company name: Williamthorne
Address: 50 Stanley Street, Central, Hong Kong Island, Hong Kong
Email: support@williamthorne.com

Thank you for choosing Williamthorne, where quality, craft and quiet confidence come together.